Privacy Policy – The Cozy Atelier

1. Introduction

Welcome to The Cozy Atelier!
We are committed to safeguarding your privacy and responsibly handling your personal data.
This Privacy Policy explains how we collect, use, protect, and manage your information when you interact with our website and purchase our home décor products.

2. Information We Collect

We may collect and process the following types of personal data:

  • Personal Identification Information: Name, billing address, shipping address, phone number, and email address.

  • Payment Information: Payment method details (processed securely via trusted third-party processors; we do not store full payment data).

  • Account Information: If you create an account – username, password (encrypted), and order history.

  • Technical Data: IP address, device type, browser type, operating system, and cookie data.

  • Communication Data: Customer service inquiries, product reviews, messages, and correspondence.

  • Marketing Preferences: Your choices regarding promotional communications.

3. How We Use Your Information

We use your personal data to:

  • Process and fulfill your orders for physical products.

  • Provide customer support and manage your inquiries or complaints.

  • Improve our website, services, and customer experience.

  • Send promotional updates, newsletters, or offers (only with your consent).

  • Comply with legal obligations and detect fraud or misuse.

Your data is only used for clear, legitimate purposes, ensuring transparency and fairness in processing.

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal data.
We may share your information with trusted third parties:

  • Payment Processors: To securely handle transactions.

  • Shipping and Logistics Providers: To deliver your orders.

  • Service Providers: For hosting, analytics, marketing support, and IT services.

  • Legal Authorities: If required by law or necessary to protect rights, property, or safety.

All partners must protect your data according to strict confidentiality agreements.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Analyze website traffic and performance.

  • Remember your preferences for a personalized experience.

  • Enhance website security and functionality.

You can manage cookie settings via your browser. Disabling cookies may impact site performance or access.

6. Data Security

We implement robust security measures to protect your data, including:

  • Encryption of sensitive information.

  • Secure servers and access controls.

  • Regular security monitoring and updates.

However, no internet transmission or electronic storage is 100% secure. We encourage vigilance when sharing personal information online.

7. Your Rights

As a consumer, you have the right to:

  • Access the personal data we hold about you.

  • Correct inaccurate or incomplete data.

  • Delete your personal data ("right to be forgotten"), subject to legal obligations.

  • Withdraw consent to marketing communications at any time.

  • Object to or restrict specific types of processing.

  • Request a copy of your stored personal data.

To exercise your rights, please Contact Us

8. Data Retention

We retain your personal data only for as long as necessary to:

  • Fulfill your orders and related services.

  • Comply with legal, tax, and accounting requirements.

  • Resolve disputes or enforce agreements.

When no longer needed, data is securely deleted or anonymized.

9. International Data Transfers

If you are located outside of Hong Kong, please note that your data may be transferred to, stored, and processed in Hong Kong, where our servers and service providers are based.
We ensure appropriate safeguards are in place to protect your privacy during such transfers.

10. Third-Party Links

Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or security of these third-party sites.
We recommend reviewing their individual Privacy Policies before sharing any data.

11. Children's Privacy

The Cozy Atelier does not knowingly collect data from children under 13 years old.
Our products are intended for general audiences and adult purchasers.
If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically.
Significant changes will be communicated clearly on our website.
We encourage you to review this page regularly to stay informed about how we protect your privacy.

Last updated: [Insert latest update date]

Contact Us

For questions, requests, or concerns regarding your personal data, please Contact Us:

The Cozy Atelier – "Where Home Finds Its Heart." 🕯️🏡