The Cozy Atelier – Terms & Conditions

Article 1 – Definitions

  • Cooling-off Period: The period during which the consumer may exercise their right of withdrawal.

  • Consumer: A natural person not acting in the course of a trade, business, or profession who enters into a distance contract with The Cozy Atelier.

  • Day: Calendar day.

  • Durable Medium: Any medium (e.g., email) that allows the consumer or The Cozy Atelier to store information for future reference unchanged.

  • Entrepreneur: The Cozy Atelier, selling home décor products.

  • Distance Contract: An agreement concluded remotely between The Cozy Atelier and the consumer.

  • Remote Communication Technique: Tools enabling remote contract conclusion (e.g., website, email).

  • General Terms and Conditions: These Terms & Conditions applicable to The Cozy Atelier's offerings.

Article 2 – Applicability

These Terms & Conditions apply to all offers, orders, and distance contracts between The Cozy Atelier and consumers for the sale of physical home décor products.
They are made available electronically before contract conclusion and can be stored for future reference.

Article 3 – Entrepreneur’s Identity

  • Company Name: 

  • Registration Number: 

  • Registered Address: 

Article 4 – The Offer

  • All offers are non-binding and subject to availability.

  • Products are clearly described, including dimensions, materials, and key features.

  • Key information includes:

    • Total price (including applicable taxes).

    • Shipping costs (if applicable).

    • Accepted payment methods.

    • Estimated delivery timeframe.

  • Obvious errors (e.g., pricing mistakes) do not bind The Cozy Atelier.

Article 5 – The Contract

  • A contract is concluded once the consumer accepts the offer and complies with the stated conditions.

  • Upon acceptance:

    • The Cozy Atelier confirms the order electronically.

    • Secure transaction protocols are applied.

  • The Cozy Atelier reserves the right to refuse orders for legitimate reasons (e.g., suspected fraud) with communication of the reasons.

Article 6 – Right of Withdrawal

  • Consumers have the right to withdraw from the contract within 14 calendar days after receiving the product, without providing a reason.

  • To exercise the right of withdrawal, consumers must notify The Cozy Atelier via email within the withdrawal period.

  • After notification, products must be returned within 14 days, unused and in original packaging.

  • Exemptions: Personalized, customized, or clearly personal-use products cannot be returned unless defective.

  • Return shipping costs are the responsibility of the consumer unless the item is faulty.

Article 7 – Price

  • Prices are displayed clearly, including applicable taxes.

  • Any additional costs (e.g., shipping) are clearly stated.

  • International consumers are responsible for any customs duties, import taxes, or bank fees.

Article 8 – Delivery and Execution

  • Physical products are shipped promptly upon successful payment.

  • Estimated delivery times are provided but not guaranteed.

  • Delivery methods include:

    • Courier services,

    • Postal services.

  • The Cozy Atelier is not liable for delivery delays caused by third parties.

Article 9 – Conformity and Warranty

  • Products conform to the descriptions provided.

  • If a product is defective or damaged upon arrival:

    • Consumers must notify The Cozy Atelier within 7 days of receipt.

    • The Cozy Atelier will offer repair, replacement, or refund within 14 days after validation.

  • Minor color variations or natural material differences are not considered defects.

Article 10 – Payment

  • Payment must be made at the time of ordering unless otherwise agreed.

  • Payment methods accepted are shown at checkout.

  • Transactions are secured using trusted payment processors.

Article 11 – Complaints Procedure

  • Complaints regarding product faults or delivery issues must be reported within 7 days of discovery.

  • Complaints will be acknowledged within 14 days.

  • If a complaint is justified, The Cozy Atelier will propose a solution (replacement, refund, or repair).

Article 12 – Refunds and Returns

  • Products must be returned unused, in original condition and packaging.

  • Refunds are processed within 14 days of receiving the returned item.

  • Shipping costs are non-refundable, except in cases of defective or incorrectly delivered products.

Article 13 – Liability

  • The Cozy Atelier’s liability is limited to the purchase price of the defective product.

  • The Cozy Atelier is not liable for indirect, incidental, or consequential damages.

Article 14 – Intellectual Property

  • All website content, including images, text, and designs, are protected by copyright.

  • Consumers are granted a non-exclusive, personal license to use the purchased items.

  • Commercial use, reproduction, or distribution without written permission is prohibited.

Article 15 – Privacy and Data Protection

  • Personal data is collected only as necessary to fulfill orders and provide service.

  • Data is processed securely and in accordance with privacy regulations.

  • For more details, see our [Privacy Policy].

Article 16 – Force Majeure

  • The Cozy Atelier is not liable for delays or failures caused by circumstances beyond its reasonable control (e.g., natural disasters, strikes, supply disruptions).

Article 17 – Severability

  • If any provision of these terms is found to be invalid, the remaining provisions will remain fully enforceable.

Article 18 – Disputes

  • Disputes should first be addressed through mutual consultation.

  • If unresolved, disputes are governed by the laws of Hong Kong.

Article 19 – Amendments to Terms

  • The Cozy Atelier reserves the right to amend these Terms & Conditions at any time.

  • Changes apply to all future transactions and will be published on the website.

The Cozy Atelier – "Where Home Finds Its Heart." 🕯️🏡