Return & Refund Policy – The Cozy Atelier

At The Cozy Atelier, we take great pride in the quality and craftsmanship of our home décor products.
Your satisfaction is important to us, and we maintain a clear and fair return and refund policy to ensure your shopping experience remains smooth and worry-free.

1. Eligibility for Returns

You may request a return or refund if:

✔ You contact us within 14 calendar days of receiving your order.
✔ The item is unused, in its original condition, and in original packaging.
✔ You provide a proof of purchase (order number or receipt).

Important:

  • Items must be returned in a condition suitable for resale.

  • We reserve the right to deny returns that do not meet these conditions.

2. Non-Returnable Items

The following items are not eligible for return or refund:

🚫 Used, damaged, or altered products (not due to our error).
🚫 Items purchased on sale, clearance, or during promotional events (unless faulty).
🚫 Custom-made, personalized, or made-to-order items.

3. Return Process

To initiate a return:

  1. Submit a Request
    Contact us at Contact Us with:

    • Your order number.

    • The item(s) you wish to return.

    • Reason for return.

    • Supporting photos if the item is damaged or defective.

  2. Approval and Instructions

    • Once approved, we will provide you with the return shipping address and instructions.

    • Items must be returned within 7 days of approval.

  3. Return Shipping Costs

    • Return shipping is at the customer's expense, unless the item is damaged, defective, or incorrect.

    • We recommend using a trackable shipping service for your protection.

4. Refund Process

After receiving and inspecting the returned item:

  • Approved refunds will be processed to your original payment method within 5–10 business days.

  • Refunds may take additional time depending on your bank or payment provider.

Note:
We do not refund original shipping charges unless the return is due to our error.

5. Exchanges

We currently do not offer direct exchanges.
If you wish to replace an item, please return the original item and place a new order separately.

6. Damaged or Incorrect Items

If you receive an item that is:

  • Damaged,

  • Defective, or

  • Incorrect,

please notify us within 48 hours of delivery.

✔ Email us with clear photos of the issue.
✔ We will arrange for a replacement, refund, or other suitable resolution at no extra cost to you.

7. Important Notes

✅ Always inspect your package immediately upon arrival.
✅ Keep original packaging until you are sure you will keep the item.
✅ Unauthorized returns without prior approval will not be accepted.

8. Need Help?

For any questions about returns, refunds, or issues with your order, please Contact Us.
We are here to ensure your experience with The Cozy Atelier is warm, joyful, and seamless.

The Cozy Atelier – "Where Home Finds Its Heart." 🏡✨